Frequently asked questions
I am not happy with my service, what should I do?
We at Bombshell Nail Spa LLC take pride in our quality of service. However, if you are not satisfied with the work done to your nails, please be proactive in informing us of such before you pay for services received so that we may either adjust them to your liking, or entirely remove any enhancements or coatings that have been applied. In the unfortunate case that the colors or nail art you have chosen at first are not to your liking after the service is complete and paid for, you may come back within seven (7) days thereafter to have them redone at a special discount. However, please note that refunds cannot be made for any services performed.
What is the Bombshell Guarantee?
What is the Cancellation Policy?
Untimely appointment cancellations are detrimental to our business. However, we also understand that emergencies or other like situations may arise that preclude you from showing up for your appointment. Due to limited availability, we request that you cancel at least 24 hours before a scheduled appointment. This allows us to fill our waitlist. If you must cancel your appointment, cancellations made 24 hours in advance will carry NO FEE. However, if you do not cancel before the 24 hours, you will be charged a $10 cancellation fee for all nail services, hair removal services, or a $30 cancellation fee for all skincare services.
Failing repeatedly to give proper and timely notice empowers our business to request a non-refundable deposit to be paid by you should you wish to secure your next appointment. We reserve the right to refuse service to those that do not wish to honor this agreement. To avoid such a situation, please be considerate of not only our business, but also fellow customers, and give proper notice of your cancellation in a timely manner.
What if I'm running late for my appointment?
Call Us ASAP! Appointments are valid until fifteen (15) minutes after the scheduled time. When this “grace period” has elapsed, we reserve the right to consider the appointment as a “no-show”, and thus proceed to give priority in serving other present customers (whether they have appointments or an walk-in customers). If your late arrival cannot be avoided for any reason, please be sure to contact our business beforehand. However, in such a case, please also understand that other customers may be waiting to be served, and while we will do our best to accommodate your late appointment, priority will still be given to serving them. To avoid such situations, we ask that you plan ahead and arrive at least 10 minutes before your scheduled appointment.
Can I have a party or an event at Bombshell Nail and Spa?
If you wish to hold an event or party within our business premises, please be advised that reservations must be made at least two (2) weeks in advance. All contracts and deposits are due one (1) week before the date of the event/party. On the day before commencement, Bombshell Nail Spa will contact you via phone during business hours to confirm your reservation. For booking parties of three or more individuals, we ask that you contact our front desk to schedule your event. Please call (702) 565-1222. Any appointments for parties of 3 or more, require a deposit that will be processed at the time of booking and will be applied towards the service(s) once you have arrived, and service(s) have been rendered.
If there is a no-show such that the event/party cannot begin, or if rescheduling is requested on your part less than 24 hours before the date and time of commencement, your deposit cannot be refunded.
I need to bring my child with me to my appointment, is that okay?
We at Bombshell Nail Spa LLC take great pains to create a safe and clean environment for our customers, but due to the nature of the work performed within our business premises, it may not necessarily be an ideal space for children to inhabit. If you cannot avoid taking minors along for your visit, we ask that for their safety, they be put under constant supervision by a parent or guardian. While children are welcome into our business premises, we cannot be held wholly responsible for their safety.
I was refused a service. Why?
Nevada state law empowers Bombshell Nail Spa LLC in reserving the right to refuse services for any reasons pertaining to public health hazards. As such, if any signs of fungus, infection, or the like are discovered, under our discretion, we will immediately stop all services until further notice.
For the safety of our customers please be aware that our business premises, with the exception of the restroom, are constantly monitored with digital video surveillance.
We accept Visa, Master Card, and Cash Only.
Gift certificates are purchasable by cash only, and are neither refundable nor exchangeable at any time. Gift certificates are treated as cash, thus are not redeemable if lost, stolen, or otherwise compromised from your possession.
Personal Effects of Customers
Bombshell Nail Spa LLC is by no means responsible for any lost or damaged personal possessions, valuable or otherwise, of any customers. Please keep your possessions secure and within plain sight to ensure that they are not compromised or stolen.
Mobile Device Etiquette
We at Bombshell Nail Spa LLC strive to create an atmosphere of calm and relaxation for the sake of our customers; while we do our part, we implore you that you do yours. Thus, please be considerate of fellow customers and set your mobile devices or cellular phones to “mute” or “vibrate”, and keep all phone calls to a minimum when within our business premises.